Terms &
conditions.

Prestige Lifestyle Management – Client

Agreement

This Client Agreement (“Agreement”) outlines the terms under which Prestige Lifestyle Management (“we” ,“us”, “our”) provides concierge and lifestyle management services to you (“the client”). By engaging our services or purchasing a subscription, you agree to the termsbelow.

1. Our Services

Prestige Lifestyle Management provides lifestyle management and concierge support, including but not limited to:

  • Scheduling, research, reservations

  • Home coordination and sourcing trusted tradespeople

  • Travel planning

  • Pet‑related assistance

  • Football tickets and hospitality (subject to availability)

  • General lifestyle organisation and support

The specific services available to you depend on the subscription package you select.

2. Subscription Packages

We offer multiple subscription tiers, each with a defined number of hours and service inclusions.Full details of each package will be provided during onboarding. Hours included in your subscription:

  • Must be used within the billing month

  • Do not roll over

  • Are tracked in 15‑minute increments

Additional hours can be purchased at the standard one‑off support rate.

3. Payment Terms

  • Subscription fees are billed monthly in advance.

  • One‑off support is billed at £39 per hour and invoiced after completion.

  • All third‑party costs (tickets, bookings, services, products, travel, etc.) must be paid in full and upfront before we can secure or arrange them.

  • Payments must be made using the method agreed at sign‑up.

  • Services may be paused if payment is not received on time.

A full Payment Policy is provided separately.

4. Third‑Party Providers

We may recommend or arrange services with third‑party providers on your behalf. Please note:

  • You are responsible for all third‑party costs.

  • We do not add mark‑ups to third‑party fees.

  • We are not liable for the performance, availability, or policies of third‑party providers.

5. Communication & Availability

  • Support is provided during agreed working hours.

  • Response times vary depending on your subscription tier.

  • Urgent requests will be handled where possible, but cannot be guaranteed.

  • Communication may take place via email, phone, WhatsApp, or other agreed methods.

6. Confidentiality

We treat all client information with strict confidentiality.

Your personal details, tasks, and communications will never be shared without your consent unless legally required.

7. Client Responsibilities

To ensure we can support you effectively, you agree to:

  • Provide accurate information when requested

  • Respond in a timely manner

  • Make upfront payments for third‑party costs

  • Treat our team with courtesy and respect

We reserve the right to discontinue services if behaviour is inappropriate or abusive.

8. Cancellation

  • You may cancel your subscription at any time with 30 days’ notice.

  • No refunds are issued for unused hours or partially used months.

  • We may cancel your subscription if necessary (e.g., non‑payment, misuse, inappropriate behaviour).

9. Liability

We provide services with reasonable care and skill. However, we are not liable for:

  • Losses caused by third‑party providers

  • Delays or issues outside our control

  • Decisions made by you based on our recommendations

Our role is advisory, organisational, and supportive.

10. Changes to This Agreement

We may update this Agreement from time to time. You will be notified of any significant changes.

11. Contact

For any questions regarding this Agreement, please contact:

hello@prestigelifestylemgmt.co.uk

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